Plymouth Harley-Davidson® Job Vacancies

 

Aftersales Advisor

 

A fantastic opportunity has arisen for an Aftersales Advisor to oversee the efficient running of our Aftersales Department. Based in Plymouth, you will play a crucial role in driving the businesses forward. You will need to be friendly and professional in this vital customer facing role as you'll be an important ambassador for the dealership.Your duties will include:

 
  • Dealing with customer requirements for service, parts and motorcycle repairs in an efficient and courteous manner, to ensure a high standard of customer satisfaction;
  • Ensuring sufficient resources are available to meet servicing requirements;
  • Ensuring effective stock control through regularly reviewing key operating controls in line with the manufacturer and Company operating requirements;
  • Maximising commercial opportunities through developing and implementing campaigns within specific market sectors;
  • Dealing with all service and parts enquiries by telephone, email and face-to-face;
  • Managing the allocation and handover of customer service motorcycles;
  • Liaising with workshop teams and other departments to ensure timely completion of customer bikes;
  • You will assist in achieving Sales & Financial targets with defined operating and financial guidelines. You will also contribute to the development of plans, policies and procedures as required to ensure the achievement of all parts tasks in an efficient and timely manner.
 

In return we are offering a competitive basic salary and bonus/commission scheme as well as on-going career development opportunities in a really friendly Company with great career prospects.

To apply please email your c.v. and a covering letter to info@plymouthharley-davidson.co.uk

Please note, while we welcome all applications, due to the volume we receive we are unable to respond to every unsuccessful applicant. We wish you all the best of luck.

Required experience:

  • Aftersales: 3 years